Please choose each item carefully as each piece is made to order to your specifications. As such we can’t accept returns if you simply change your mind. We want you to love your item, so if you are unhappy with your purchase for any reason and would like to request an exchange please email firstname.lastname@example.org within 72 hours of receiving your item, with your proof of purchase and an exchange request. Exchange requests are subject to the availability & at the discretion of Violette Stehli.
Once your exchange request has been approved, your item must be shipped back to our studio within 10 days of receiving the item in its original condition and original packaging. When returning items by post please use a traceable and insured service, and carefully package, as we will not be responsible for items damaged, lost or delayed in the post. Shipping costs and custom duties will not be refunded or credited. Return shipping costs and any custom duties incurred will be at the expense of the customer. For international orders please note on your customs declaration form that the item is a 'Return' to avoid any extra duties.
If you are seeking a return for a piece that has been ordered in the wrong size, please see the resizing policy listed in the FAQ section above.
If the product is damaged, shows any signs of wear & is not in its original saleable condition the product will be returned to the buyer at their own expense.
Sale items, items purchased in conjunction with a promotion code, customised, resized or commissioned items are final sale and can not be returned or exchanged.
Please contact us at email@example.com or using the contact form with any questions regarding our Return Policy.
If you would like to change or cancel your order you must email us at firstname.lastname@example.org or using the contact page on this website within 24 hours of having made your purchase. Changes and cancellations will not be accepted after this deadline as production on your piece will have already started. All sales are final, so changes, cancellations or refunds will not be permitted after this deadline.
Items purchased on sale or at a discounted rate are final sale and can not be cancelled after purchase is completed.
-Repairs and returns on faulty products:
All jewelry is carefully quality checked before being dispatched, but very occasionally there may be a fault we didn’t find.
Wear and tear in the course of normal use is not considered a fault. This includes gold plating that has faded, surface scratches, oxidisation or tarnishing. If your jewels are knocked or dropped, this may cause gemstones to come loose and fall out.
If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 3 months of notifying us. To notify us of the fault, email email@example.com or use the contact form on this website and include the below information:
• Your name & address
• Proof of purchase
• A photograph of the item with a description of the fault
Repairs are assessed case by case and may incur a fee. Repairs take 3 to 6 weeks to complete.
All content on www.violettestehli.com is © Violette Stehli, 2018, all rights reserved. Violette Stehli is a registered brand and each of our our pieces are registered and trademarked since 2011.