Returns & Exchanges

Please choose each item carefully as each piece is made to order to your specifications. As such we can’t accept returns if you simply change your mind. We want you to love your item, so if you are unhappy with your purchase for any reason and would like to request an exchange please contact us within 72 hours of receiving your item, with your proof of purchase and an exchange request. Exchange requests are subject to the availability & at the discretion of Violette Stehli.

Once your exchange request has been approved, your item must be shipped back to our studio within 10 days of receiving the item in its original condition and original packaging. When returning items by post please use a traceable and insured service, and carefully package, as we will not be responsible for items damaged, lost or delayed in the post. Shipping costs and custom duties will not be refunded or credited. Return shipping costs and any custom duties incurred will be at the expense of the customer. For international orders please note on your customs declaration form that the item is a 'Return' to avoid any extra duties.

If you are seeking a return for a piece that has been ordered in the wrong size, please see the resizing policy listed in the FAQ section above.

If the product is damaged, shows any signs of wear & is not in its original saleable condition the product will be returned to the buyer at their own expense.

Sale items, items purchased in conjunction with a promotion code, customised, resized or commissioned items are final sale and can not be returned or exchanged.

Please contact us with any questions regarding our Return Policy.

If you would like to change or cancel your order you must contact us within 24 hours of having made your purchase. After this deadline changes, refund requests or cancellations will not be accepted as production of your piece will have already started.

Items purchased on sale or at a discounted rate are final sale and can not be cancelled after purchase is completed.

All jewelry is carefully quality checked before being dispatched, but very occasionally there may be a fault we didn’t find. 

Wear and tear in the course of normal use is not considered a fault. This includes gold plating that has faded, surface scratches, oxidisation or tarnishing. If your jewels are knocked or dropped, this may cause gemstones to come loose and fall out.

If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 3 months of notifying us. To notify us of the fault, use the contact form on this website and include the below information:

• Your name & address
• Proof of purchase
• A photograph of the item with a description of the fault

Repairs are assessed case by case and may incur a fee. Repairs take 3 to 6 weeks to complete.