FAQ

Absolutely! Bespoke or one of a kind pieces are available on request. Appointments are available in person in Paris. Otherwise to enquireabout a custom piece please emailcontact@violettestehli.comor fill in the contact form on this website. It should be noted that custom pieces take longerto make and ship due to the time it takes to source the materials and stones of your choice.

Although each piece is handmade and does usually require production time of up to 5 weeks, we will do our best to accommodate any rush requests! We also have a selection of samples that are ready to ship next business day. These pieces are in limited gemstone options and sizes, so pleaseemail usto see what is available.

Of course! Get in touch via email atcontact@violettestehli.com or using the contact form and we’ll see what we can do. Most of our pieces are available in yellow, white and pink gold and we’ll be happy to give you a cost estimate on demand.

Yes, leave a note in the form that pops up before checkout and bob’s your uncle!

Oh no! Each piece purchased on this website is made to order to your specifications, so resizing fees and postage expenses will apply. Get in touch via email within 10 days of receiving your order so we can work out the details.

The Exception: resizing fees will be waived for the Coral ring in either gold vermeil or silver. Due to its asymmetrical band the sizing can be tricky on occasion.

If you would like to have another jeweler resize the ring, please understand that we are unable to be responsible for any damages that it may incur while being worked on.

For fine jewelry and bespoke pieces we are unable to resize your rings in most cases. Due to the complexity of the structure of our bespoke rings, their textures and the stones that are set on the rings, resizing would cause damage in most cases. If resizing is possible, we will provide you with a custom quote and shipping instructions.

*All sales are final for pieces purchased during our sample and archive sales. Refunds and exchanges do not apply.

Gold vermeil is a technical term that applies to silver that has been gold plated to a specific thickness.

For our pieces we use recycled sterling silver, which is an alloy of silver (95%) and copper (5%). The French standard for sterling silver requires 95% purity. We do not use fine silver (100% silver) except when otherwise stated because fine silver is far too soft to be used in jewelry and oxidizes very quickly. The silver item is then gold plated with a thick layer of 24 karat gold.

For a piece to be qualified as vermeil, the French standard requires a minimum thickness of 5 microns of at least 18 karat gold on French sterling or fine silver. All of our vermeil pieces are hallmarked as such and respect these strict guidelines.

Gold plating will wear in time and the silver beneath will start to shine through. How long this takes depends on the amount of wear and environment the piece is exposed to. Avoid contact with water, detergents or chemicals of any kind as this may tarnish the finish. Store your gold plated jewellery away from your other jewellery to minimise wear and scratching and take jewellery off at night.

As stated above, this is part of the process with any gold plated item. If you would like your piece to be re-plated, we offer a gold plating service for a small fee. Get in touch via email at contact@violettestehli.com or use the contact form on this website so we can start to process your request.

Otherwise, most jewelers offer the a similar service, just make sure to ask them what karat gold they are using and what is the thickness of the plating to be certain your item will be restored to its original state.

Yes! All silver and gold vermeil pieces ship internationally for 30€ and come with a tracking number you will receive by email once your order has been processed.

All one of a kind pieces and fine jewelry items ship internationally for 35€ with insurance and a tracking number you will receive by email once your order has been processed.

All items above 500€ will be insured and upgraded to express shipping, with a signature required on delivery.

*International purchases may incur taxes and duties applied by customs in the recipient's country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, please contact your local customs office.

All silver and gold vermeil pieces ship within the EU for 15€ and come with a tracking number you will receive by email once your order has been processed.

All one of a kind pieces and fine jewelry items ship within the EU for 35€ with insurance and a tracking number you will receive by email once your order has been processed.

All items above 500€ will be insured and upgraded to express shipping, with a signature required on delivery.

Absolutely, but only by appointment. Send us an email using the contact form and we can arrange a date and time for your pickup. Make sure to chose the ‘studio visit’ option at checkout.