Payment & Delivery Information

PAYMENT INFORMATION

Violette Stehli's store accepts VISA, Mastercard, American Express and most other major credit cards, as well as Apple Pay on iPhone or Android.

Outside of France, Violette Stehli also offers a variety of local payment methods in addition to the traditional credit card services. All transactions are debited at the time you place an order.

DELIVERY INFORMATION

Violette Stehli studio produces jewelry upon your order and therefore does not ship immediately. We ship within 3 weeks and take in orders from Monday to Friday 9am-7pm.

For France, the EU, and internationally, Violette Stehli ships silver and vermeil with the French carrier service Colissimo. Gold is shipped by DHL international.

During peak periods and holidays*, we ask that you allow a few additional days for fulfillment. In the event of any fulfillment delays we will do our utmost best to keep you informed.

All domestic and international express shipments are insured once shipped and require direct signature for delivery. Please do note that for overseas and non-EU countries there may be custom fees may apply.

*In order to guarantee delivery, Christmas gift orders must be placed by mid-November.

If you have any questions or concerns about your order, please contact us.

PO Box Addresses:

Please note that due to restrictions on shipments from both DHL and Colissimo shipments we are unable to ship to PO box addresses. If you are experiencing issues checking out with a PO box, please contact us.